Even in today's sophisticated society, communication is the number one problem in most organizations, the number one customer complaint, & the number one factor in troubled relationships, both professional & personal. Through his professional speaking & communications consulting career, Ed Horrell has observed the significant difference between effective & ineffective communicators--those who are effective, genuinely convey attitudes of dignity, respect & common courtesy for their listeners through their words, actions & tones. The simple but powerful common courtesy can get RESULTS, both in platform speaking & everyday communication. In his new book, MORE THAN WORDS, Horrell teaches nine new fundamental principles to communication, the Silver Rules. These Silver Rules virtually address all areas of interpersonal communication from non-defensive behavior to attitudes to unspoken messages to listening skills. Each rule builds upon the premise of demonstrating dignity & respect through all interpersonal communication. This book is practically written...with the hope that readers will apply the simple but profound techniques & tips. Each chapter is reinforced with easy "how-to" steps so that readers can truly begin using the Silver Rules. In addition, skill-building resources are include to provide guidance in determining one's communication style & current levels of listening, presentation, & interpersonal communication effectiveness. Horrell, uses a warm, inviting, & easy-to-read style to convey his observations & feelings regarding interpersonal communication. Through his relaxed style, humorous anecdotes & actual case studies, Horrell presents one of the most practical guides to truly improving interpersonal communication available today. To order contact: Center for Spoken Communication, Inc., (901) 755-9778.